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How We Handle Your Information

We collect and protect the data needed to run your account, process bKash, Nagad and Rocket transactions, and keep your login secure. This policy explains what we gather, how we use it, and the choices you have around your information.

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DATA HANDLING

How We Protect Your Information

We encrypt sensitive data like your bKash PIN entry and withdrawal requests using industry-standard SSL. Payment details move directly between your wallet app and our processor without being stored as plain text. Account passwords are hashed, and we monitor login patterns to flag suspicious access attempts from unfamiliar devices or regions.

Encrypted Transactions

Every bKash, Nagad and Rocket deposit or withdrawal request moves through encrypted channels. We do not store your wallet PIN or full card details; only transaction confirmations and reference numbers stay in our records.

Cookie Use

We use cookies to remember your login session, language preference, and recently played games. You can disable non-essential cookies in your browser settings; essential ones keep your account functional and secure across visits.

Data Retention

We keep your account and transaction history for as long as your account is active, plus the period required by applicable financial and record-keeping regulations. Inactive accounts may be archived after extended periods of no login activity.

Third-Party Sharing

We share necessary data with payment processors to complete bKash, Nagad and Rocket transactions, and with game providers to load your session. We do not sell your information to advertisers or unrelated third parties outside our service operations.

PRIVACY QUESTIONS

How to Contact Us About Your Data

If you have questions about what data we hold, want to update your details, or request deletion of your account information, reach us through these channels. Our support team handles data requests during business hours and aims to respond within two business days.

Email Support Send your privacy request or data access question to our support email. Include your registered mobile number so we can verify your account and process your request securely without delays.
Live Chat Open the chat widget in your account dashboard to ask about data handling, request a copy of your information, or update your communication preferences with immediate assistance from our team.
Account Settings Log in and visit your profile page to view what data we store, update your email or phone number, adjust marketing preferences, or initiate account closure and data deletion directly.

Privacy Policy FAQ

We collect your mobile number, email, device type, IP address, and transaction history from bKash, Nagad or Rocket deposits and withdrawals. This data verifies your identity, processes payments and helps us detect unusual account activity.

Yes. Log in to your account settings and visit the data privacy section, or contact our support team through live chat or email with your registered phone number to request a copy of your stored information.

We use your bKash, Nagad or Rocket transaction records to process deposits, verify withdrawals, prevent fraud, and maintain accurate account balances. Payment processor details move through encrypted channels and are not stored as plain text on our servers.

Yes. Contact support or use the account closure option in your profile settings. We will delete your personal data within a reasonable timeframe, retaining only what is required by financial record-keeping regulations in our operating jurisdictions.

We share necessary data with payment processors for bKash, Nagad and Rocket transactions, and with game providers to load your sessions. We do not sell your information to advertisers or unrelated external parties outside our operational needs.

Log in and go to your account settings to change your email, mobile number, or opt out of promotional messages. Updates take effect immediately, though you will still receive essential account and security notifications.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.